Help Center

 

Confidentiality:

• We take the confidentiality of our patients’ health information extremely seriously. Unless required by law, we will not release any details regarding your/your child’s health without your prior consent.

• This office is fully compliant with The Ontario Government’s Personal Health Information Protection Act, and our computerized records system is protected against loss of data and unauthorized access.

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Appointments:

• Except in emergency situations, patients are seen by appointment only.

• Appointments can be made via email or telephone.

• When making an appointment, please inform the reception staff the nature of the problem(s) so s/he can book the appropriate amount of time for the appointment.

• When booking an appointment, please inform the receptionist if you will need a form or note completed.

• If you schedule an appointment, the scheduled time is reserved specifically for you/your child.

• Notice for cancelling an appointment must be given 24 hours in advance of the appointment day/time.

• Missed appointments and late arrivals cause inconvenience to other patients who could have otherwise been seen in that time. Accordingly, time missed will be billed to the patient/guardian.

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Email Correspondence:

• Email should be used to communicate with the office for administrative issues only.  Any medical or clinical concerns should be addressed by medical appointment with your physician.

• Email will be replied within 24 hours during office hours.

• This office cannot be held responsible if there is any security breech, or lost information during correspondence with this office via email.

• If you are not comfortable with email, please use the telephone.

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Insured Services (OHIP Covered Services, UHIP Covered Services)

• Please bring or display your/your child’s valid OHIP/UHIP card to each appointment (photocopies, scans, etc will not be accepted) . If the card is invalid, you will be billed directly for the visit.

• UHIP patients must provide a completed UHIP claim form (Section 1, 2 and 3) with the patient's signature.

• If patient does not have OHIP coverage but has private insurance, we will bill you for the services and provide you with an official receipt. Use this receipt to claim reimbursement with your third-party insurer.

• If patient is a newborn, the OHIP number from the hospital is only temporary. You must register with OHIP as soon as possible to obtain a valid permanent OHIP card.

• Residents of other provinces are not covered by the Ontario government.

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Non-Insured Services (Services Not Covered by OHIP/UHIP)

• OHIP/UHIP does not pay for all services provided to a patient by the doctor. Services for which OHIP/UHIP does not pay are called “non-insured” or “uninsured services”.

• It is the patient’s (or guardian’s) responsibility to provide payment for these services when rendered.

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Walk-in Appointments

• All visits to the doctor are by appointment only.

• If patient is ill, please call or email the office and every effort will be made to arrange an appointment on that day.

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Lab Test/Imaging Test

• If you receive a lab test requisition, you may go to any nearby laboratory (Dynacare or Lifelabs) for your blood work, urine, ECG and other lab tests.

• If you receive an imaging test requisition, you may go to any nearby imaging center for your X-ray, ultrasound, mammogram, bone density test and other imaging tests.

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